Building Hours, Access, and Elevator Service:
The building is open and elevator service is available on weekdays, excluding holidays, from 7:30 am to 5:30 pm.  Outside of these hours the building is closed to the general public and the elevators are locked off to each floor.

Access to the building and typical floors, outside normal office hours, is by security card only.  Security cards for staff requiring after-hours access can be purchased through our office for $15.00 per card.  In an effort to increase security we encourage you to provide cards only to those staff members who need access outside of business hours.  We also encourage you to assess the hours per day needed for each employee card.

Additional keys to your suite must also be arranged through the Management Office. Keys will be ordered for you with our locksmith, Al Scott who will contact you when they are ready for you to pick up and pay for them directly. We require a minimum of six hours notice for additional keys.

Contact Carolyn via email at crailton@westpenderproperty.com to order your cards.

Please note that for the protection of our tenants our cleaning staff are instructed not to provide access to any person for any reason.  Should you have an emergency, call our office number 604-683-2141 or Fusion Security at 778- 371-7376 for assistance.

Heating and Air Conditioning:
Standard operating hours for the building’s heating and cooling systems are from 6:00 am to 6:00 pm, Monday through Friday.  Ventilation fans are sometimes run on Saturdays; all systems are off on Sundays and statutory holidays. Any additional HVAC services can be provided, by request, through the Management Office at an additional cost.  Requests for additional HVAC service must be placed in writing at least 24 hours in advance.  For further information, please contact the management office.

If you need adjustments to the temperature within your office, please call the management office at 604-683-2141 or email Carolyn at crailton@westpenderproperty.com

Lighting:
There is no computerized lighting control system in this building.  Lights are turned off at night by our cleaning staff and/or security.

In our ongoing effort to save energy, we ask that you please have the last staff member to leave your offices turn off the lights. Corridor lights can be turned off via the switch in the hallway. It is especially important for those working on the weekends to turn off the lights when they leave.

Telecommunications:
The building has been wired with a fibre optic network. Telephone services can be provided by: Telus, Allstream, Metrobridge Networks and Group Telecom.

Internet and email services can be obtained from Shaw Cable & Telus.

The installation of any new telephone and data communications systems must have prior approval of the Landlord. Once you have obtained approval, should you wish to proceed with the installation, please ensure that your contractor arranges for access to building equipment with our operations staff in advance. Access to the telephone and electrical rooms without prior arrangements may not be able to be provided.