After-Hours Contact:

Our office number is answered 24 hours per day, every day. Should you require assistance outside of normal business hours, call our office number, 604-683-2141. This would include calls for such things as water leaks, break-ins, vandalism etc.

Guard Service:
Fusion Security provides  security officers who are on duty weekdays from 7:00 a.m. to 11:00 p.m.  During the day the guard patrols our buildings checking for all security issues as well as the removal of unwanted panhandlers and unwanted solicitation to your suites, moving smokers from the building entrances as and  responding to other day time security issues.    In the evening the guard will also check to ensure tenant suites are secure.

In addition we have security officers on site on the weekend and holidays from 10:00 a.m. until 6:00 p.m.  These officers patrol all of our buildings randomly and also check for unsecured doors.

Building Security Systems:
The installation, monitoring and maintenance of our building systems are provided by Tyco Security.  Our contract provides for the following services:

• Monitoring and maintenance of all building access systems
• Monitoring of all fire equipment
• Monitoring of all elevators
• Installation of new systems

While we do everything we can to promote a safe building environment and continue to review and improve security in the buildings, many tenants have improved their own security by installing entry alarms in their suites. While this is encouraged, we must be notified and be provided with access.  You may prefer to install a card access system to your suite.  This is also permitted but it must be installed by Tyco and connected to the building system. Should you install a card access system you must also put in place a program to respond to alarms.  This can be done through Tyco, Fusion Security, a security company of your choice or someone in your office.  Our building security cannot respond to tenant alarms.  Contact Mike at the management office for more details at mrushford@westpenderproperty.com

Suite security:
Security always involves common sense. Because any building system is only as effective as the people relying on it, we encourage you to review these security reminders to avoid unnecessary loss and /or other problems in your suite.

• Ensure that all of your entry doors are securely locked prior to leaving at the end of the business day. Lock your entry door even if you have staff working late.
• Lock your entry door throughout the day whenever your reception area is unattended. Many Tenants now use a visitor doorbell and keep their doors locked at all times.
• Do not make yourself an easy target. Protect your laptop computers. Place briefcases and handbags in a drawer or cupboard out of sight. Whenever possible hang coats in a closet, out of sight. Do not leave wallets in jackets hanging on chair backs and other articles of value unguarded even for a few minutes. Small articles, left in plain view, are easy targets for thieves and they act very quickly.
• Keep all vault or safe combinations in a locked desk drawer. Remind personnel to keep copies of their credit card numbers and contact addresses in a safe place.
• Notify the building management office immediately if you notice a suspicious person loitering in or about your premises. Be suspicious of any person who enters your suite and when confronted makes excuses that they are lost or looking for another company.
• Offices are most vulnerable to thieves during lunchtime and immediately before closing. At these times, there is often a lot of movement, and people are frequently away from their desks.
• If an employee is terminated for any reason, consider changing entry door locks, resetting any safe or vault combination they may have been entrusted with, and canceling security access cards through the building management office.
• Suite Alarm System:  Installation of a alarm system in your premises requires a permit.  Application must be made to the City of Vancouver.  If security systems are installed within Tenant premises, our office must be given access. See Approved and Recommended Trades for approved companies for installation.  In addition, if an alarm system is installed in your premises you must have a program for alarm responses.  Building security do not respond to tenant alarms.

Theft:
Please report any suspected theft, no matter how small, to both the management office and the Police Department immediately.

The building’s insurance policy does not cover any break-ins to your premises or any resulting damage. It also does not cover the theft or loss of any tenant’s belongings. Tenants are responsible for obtaining their own insurance coverage. Details on this requirement are outlined in Section 8 of your lease.

Should you have an incident, please contact your insurance company as well as our office.